FAQ`s

This page has been created to answer your most Frequently Asked Questions.

Please check it before contacting us as your query may be solved quickly and easily here. We aim to keep this page as updated as possible so if your query is not here please contact us.

Do you ship to my country?
We Ship to the following places: If your country is not here, contact us and let us know where you are from and we can look into it.

Countries we ship to

Austria
Belgium
Bulgaria
Cyprus
Czech Republic
Denmark
Estonia
Finland
Germany
Hungry
Ireland
Italy
Latvia
Lithuania
Luxembourg
Malta
The Netherlands
Poland
Portugal
Romania
Slovakia
Slovenia
Spain
Sweden
United Kingdom
USA

How long will it take for my order to arrive?
If you are UK based and you choose our Standard Free Delivery, your goods, providing they are in stock, should arrive between 5-10 working days. If you choose Express Delivery (£4.95) your goods should arrive between 1-4 working days. Overseas orders may take longer however you will be advised of your delivery date when your order has been processed. For further details see our Terms & Conditions.

Do you accept returns should I change my mind?

Shoe Lagoon is happy to accept your returns (totally Free of Charge if you are in the UK). Providing your goods are complete and in perfect condition, unworn, unused and still in their original packing we will be happy to offer a refund or exchange of the product. This will be made to the original purchaser only. If you wish to return something you must contact us within 14 days. We do not accept overseas returns at this stage.

For Further details see our Terms & Conditions.

I’m in love with an item but its showing out of stock/sold out; will you be getting any more?

Please contact us and let us know what item it is and we will see what we can do.

I`m worried about using my credit card online, is your site secure?
All card transactions on our site are processed using Protx a secure online payment gateway. Protox uses digital encryption to ensure that your card details are kept secure throughout the transaction process.